Konexx USB Phone2PC Call Center Edition

$616.50

SKU: 14137. Category: .

Product Description

Konexx USB Phone2PC Call Center Edition is designed for use in a location where management does not want the user to have any control over the recording process or have access to any of the feature settings, such as a call center agent’s desk. Call Center Edition contains all the following capabilities found on the Advanced Edition.

Call recording and monitoring systems help you train agents and improve customer service.

Phone 2 PC – Call Center software has three GUI modes:

  • Supervisor Mode – gives the user complete control of all recording features (record, start/stop, pause, file location, etc.)
  • Agent-OnDemand Mode – perfect for verification services, enables agents to start/stop and pause recordings. Only the required portions of calls are recorded. Files are automatically saved to a drive location determined by a supervisor.
  • Agent-Logger Mode – voice activated mode that automatically records and files all conversations. Settings and features are invisible to agents.

Record telephone conversations digitally to your PC or notebook. File the recordings for later retrieval and playback. Playback all of your important conversations, easily access and replay important details that transpired. Send personalized voice messages via e-mail to your clients for marketing campaigns. E-mail important dictation from your home to your office. Share necessary information with your colleagues by e-mailing the conversations as an attachment.

 

Features:

  • No external power source needed. USB Phone 2 PC gets its power from the USB port.
  • Easily switch from recording phone conversation to recording from the supplied external microphone.
  • USB Phone 2 PC hardware and software can be easily installs on an individual PC or notebook.
  • Recorded files may be stored on the local hard drive or a network server.
  • USB Phone 2 PC enabling recording of phone conversations as compressed wav files.
  • Saved files can be e-mailed as attachments and archived for future reference.
  • Auto file naming feature allows you to save files with prefixes and/or date/time as the file name automatically.
  • Includes an external microphone for easy dictation, meetings and interview recording
  • Enables audio files to be played through the telephone set.
  • Ability to play audio files through the telephone to parties at the other end of your call.
  • Great organizational tool that saves your conversations in folders and directories on your PC.
  • Easy to use Graphical User Interface (GUI).
  • No computer sound card needed. The USB Phone 2 PC interface is the sound card
  • Easily switch from recording phone conversation to recording from the supplied external microphone
  • User can select on-demand or voice activated recording.
  • Bookmarks can be inserted during recording/playback for easy access to important points of the conversation.
  • Add an annotation at the beginning or end of a recorded file
  • Announcement Manager” feature allows playing of prerecorded messages to called parties, even while recording

 

Konexx_Phone2PC_Installation_Diagram Konexx Phone to PC advanced recording software
Installation Diagram Recording Software


Please see diagram here for for wireless headset connection.

 

Applications

  • Record and playback all of your important phone conversations or dictations.
  • E-mail the recordings to associates (no time delay!).
  • Dictate using the included external microphone.
  • Record conversations or meetings for training purposes.
  • Eliminate the hassle of sorting through and storing cassette tapes; record directly to your computer.
  • Record important voice mails and archive them for future reference.
  • Organize your recordings in folders and directories on your PC just like your Word or Excel files.

Technical Specifications:

  • Uses GSM 6.10 compression to keep file sizes small (1 hour of recording time = Approx. 5.6MB).

  • Compatible with any Microsoft Windows 98SE, Millennium, 2000 or XP Operating Systems.

  • Easy to use Graphical User Interface (GUI).

  • Phone 2 PC Interface installs easily to the office telephone and your computer USB port.

  • Automatic Recording Level (ARL) ensures conversation is recorded clearly.

  • Powered by computer’s USB port.

  • Interface size: 3.0 (L) x 1.3 (W) x 1.0 (H) inches. Weight: 1.5 ounces.

 

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